{"id":2570,"date":"2024-07-05T09:22:44","date_gmt":"2024-07-05T07:22:44","guid":{"rendered":"https:\/\/www.articor.com\/general-conditions-of-sale\/"},"modified":"2024-09-26T11:54:05","modified_gmt":"2024-09-26T09:54:05","slug":"general-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/www.articor.com\/en\/general-conditions-of-sale\/","title":{"rendered":"General conditions of sale"},"content":{"rendered":"

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GENERAL CONDITIONS OF SALE<\/h3>\n

 <\/p>\n

The website https:\/\/www.articor.com\/ (\u201cWeb<\/strong>\u201d) is the property of ARTICORK PRODUCTS SL (\u201cARTICORK<\/strong>\u201d), wtih CIF B55306955 and registered officed at C\/ Gas, 10 de Palafrugell (17200) Girona, Spain \u2013 Registered on 15\/11\/2017 in the Mercantile Registry of Girona, Spain. Volume: 3179 , Folio: 128, Section 8, Page: 62973 – Contact: (+34) 972 30 07 50 \u00b7 comercial@articor.com<\/a>. The purpose of the website is the marketing of products and accessories derived from cork. <\/p>\n

The General Terms and Conditions (“Terms and Conditions<\/strong>“) regulate the distance selling relationship between ARTICORK and the user or client (\u201cUser<\/strong>\u201d).<\/p>\n

These Terms constitute the entire agreement between the User and ARTICORK in relation to distance selling between ARTICORK and the User, replacing any previous agreement , understanding or promise, whether verbal or written, made between the two parties, unless expressly stated otherwise. The User and ARTICORK acknowledge that the contract has been entered into without relying on any statement or promise by the other party that is not expressly included in these Terms. <\/p>\n

The User must carefully read these Conditions, together with any other policies available on the website. If the User does not agree with any of the conditions, the User must refrain from using the Website. <\/p>\n

I.- USER<\/u><\/strong><\/p>\n

Access to or use of the Website and \/or the acquisition of products and\/or services through it implies the User’s acceptance of : (i) Being bound by and complying with the Conditions and reviewing this page periodically to be informed of any change.
(ii) Complying with current legislation.
( iii) Being bound by any other ARTICORK Terms, Policies, Regulations, Provisions, and \/or similiar provisions set out on the Website.
The User may , at his or her discretion, formalize the contract for the sale of the products in any of the languages in which these Conditions are available on the Website.
The Users agrees to use the website responsibly , making legitimate purchases and providing truthful, accurate and up-to-date information.
Furthermore, the User declares to be of legal that he or she is of legal age (18 years) and has the necessary and sufficient legal capacity to enter into binding contracts.
If ARTICORK reasonably considers that the User has made a false of fraudulent purchase, it may cancel it and inform the authorities.
The Website is intended primarily for Users residing in Spain and compliance with the regulations in force in other countries is not guaranteed. However, Users from other countries may also access and use the website and place orders, provided they comply with the applicable local conditions and laws. <\/p>\n

II.- PURCHASING PROCESS<\/u><\/strong><\/p>\n

Users may purchase through the website by following the current purchasing procedure indicated at all times on the website.<\/p>\n

The User must fill in the information requested at each step. In any case, to complete the purchase process, the User must provide the following information: (i) Full name\/company name and ID\/CIF or similar , (ii) Billing address, (iii) shiping address, (iv) Email address, and (v) payment method. <\/p>\n

Prior to completing the purchase process, ARTICORK will make these conditions available to the user, and the user must accept them by checking a box provide for this purpose.<\/p>\n

Upon completing the purchase process and paying using a valid payment method with funds , the user will receive an order confirmation notice on the website as well as in the indicated email. ARTICORK may also inform the User via the indicated email of the moment when the order is shipped. <\/p>\n

Where applicable, the User accepts at the time of purchase to be subject to the specific conditions regading the products of products purchased , such a price, weight, quantity, color, details, and \/or characteristics, etc<\/p>\n

Once the purchase procedure has been completed, ARTICORK will generate an electronic invoice that will be sent to the User at the email address indicated by the User.However , the User may request that ARTICORK issue a copy fo the invoice in physical format , indicating this at the time of placing the order. <\/p>\n

Users may request an invoice for their order up to a maximum of 15 calendar days from confirmtion of the order. <\/p>\n

Technical Means of error correction<\/u><\/em><\/p>\n

ARTICORK provides the User with the necessary tools to identify errors in the introduction of their data, requesting confirmation of the same before completing the contract and giving the User the possibility of modifying them. In this regard, before completing the purchase process , th User may review and modify the purchase request and the data provided , confirming that the data entered is correct. It is the User’s responsibility to verify that all the information provided to ARTICORK is correct and true. <\/p>\n

However, if the User detects any error in the data provided , he\/she may contact ARTICORK using the contact methods indicated at the beginning of these conditions to request correction <\/p>\n

III.- AVAILABILITY<\/u><\/strong><\/p>\n

All orders are subject to products availability at the time of purchase.<\/p>\n

In the event of supply problems or the products being unavailable, ARTICORK will contact the User as soon as possible to inform him\/her of the situation and will proceed to return any amount that the User has paid.<\/p>\n

IV.- PRICES<\/u><\/strong><\/p>\n

The price of the products will be indicated in EUROS (\u20ac) and will include all applicable taxes for purchases in Spain unless otherwise indicated. In this regard, depending on the amount of the order and the country of destination of the products, other taxes may apply than those indicated on the web. In this case , the final price will be indicated prior to payment of the order. <\/p>\n

The price of the products does not include the price of the shipping costs. The price of the shipping cost will be indicated in EUROS (\u20ac) and will include all applicable taxes unless otherwise indicated. <\/p>\n

ARTICORK reserves the right to modify the price of the products and\/or the shipping costs at any time. Notwithstanding the above, the price modification will not affect orders already placed and confirmed. <\/p>\n

The user shall not be entitled to any retroactive refund or price adjustments due to a price change.<\/p>\n

V.- <\/strong>M\u00c9TODOS DE PAGO<\/u><\/strong><\/p>\n

the payment methods accepted by ARTICORK are the following : (i) Credit or debit card ( Virtual POS) , and (ii) PayPal. <\/p>\n

By purchasing the products , the User declares that he or she has full capacity to use the corresponding payment methods and has sufficient funds to cover all costs resulting from the purchase of the products through the website.<\/p>\n

The User must provide a valid and current payment method. For these purposes, the User is responsible for providing ARTICORK with accurate and updated payment method information , and authorizes ARTICORK to charge the corresponding price to the indicated payment method. <\/p>\n

The User accepts that the use of certain payment methods may entail an additional cost on the amount of the order, which will be indicated at the time of purchase.<\/p>\n

ARTICORK is not responsible for any delay or lack of delivery due to lack of of payment authorization by the issuing entity.<\/p>\n

ARTICORK users all reasonable means to ensure the confidentiality and security of payment data transmitted by the User during transactions. <\/p>\n

VI.- DELIVERY AND TRANSPORT<\/u><\/strong><\/p>\n

The delivery of the products will be carried out by ARTICORK through the eligible transport agency selected by the User at the time of purchase.<\/p>\n

The products will be delivered to the address indicated by the User at the time of purchase. ARTICORK is not responsible for failed deliveries resulting from inaccurate or false data provided by the user or due to the absence of the recipient. <\/p>\n

Delivery times will be indicated for information purposes at the time of purchase, always indicated in working days. Although ARTICORK will take the measures required of a diligent merchant to ensure delivery can be made as soon as possible , it does not guarantee compliance with the indicated delivery times. <\/p>\n

If for any reason attributable to ARTICORK it is unable to meet a delivery deadline of 10 calendar days (30 calendar days in the case of shipments outside mainland Spain) , it will contact the User to inform him\/her of this circumstance and the User may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid using the payment method used by the User.<\/p>\n

In periods where special circumstances occur, such as: Christmas periods, transport strikes, and\/or extraordinary events, shipment may be subject to delay.<\/p>\n

It is the recipient’s responsibility to check the order at the time of delivery and to make any reservations or complaints that may appear justified. In this regards, the User has 2 calendar days to check that all the products have been delivered and that they have not been damage during transport. <\/p>\n

Customs<\/u><\/em>:<\/p>\n

ARTICORK ships worldwide. In certain countries , customs charges may apply. <\/p>\n

The Users shall be solely responsible for any customs charges, taxes, tariffs or other applicable fees that may arise in the process of shipping and receiving products purchased on the website. ARTICORK shall not be responsible for these additional costs under any circumstances. <\/p>\n

It is the User’s responsibility to inform themselves of and comply with the customs regulations and procedures of the destination country. Any delay , cost or problem arising from these procedures will be the sole responsibility of the User. <\/p>\n

Any delay in the delivery of the product due to customs delays will not be responsibility of ARTICORK. The User must manage and resolve any incident with the corresponding customs authorities. <\/p>\n

If the User refuses to pay customs or tax charges and the product is returned to ARTICORK , the return cost will be deduced from the amount to be reimbursed to the User. In the event that such costs exceed the value of the order, the User will not be entitled to any refund. <\/p>\n

VII.- CANCELATIONS<\/u><\/strong><\/p>\n

Users may cancel the order within a maximum period of 24 hours from the date it has been placed and in any case before the order has been sent. Once the order has been sent, the User will not be able to cancel the order. <\/p>\n

The refund of the price paid will be made using the same payment method used within a maximum period of 14 days from the cancellation. <\/p>\n

VIII.- RETURNS<\/u><\/strong><\/p>\n

It is the user’s obligation to examine the product upon receipt. Any claim for non-compliance with a product must be notified to ARTICORK within a maximum period for thirty calendar days from receipt of the order. After this period , returns will not be accepted. <\/p>\n

Product non-conformity will only be accepted due to quality or quantity problems. Some products may present variations inherent to the type of material used in their manufacture. These variations are considered part of the individual appearance of the product and will not be considered quality defects. Returns will not be accepted for damage to the product due to misuse by the user or damage that the product may have suffered during transport. Under no circumstances will ARTICORK accept returns of products that have been manipulated. <\/p>\n

The User must return the products to ARTICORK’s registered office or, failing that, to the place indicated by ARTICORK. The products must be returned in perfect condition and in their original state. <\/p>\n

Once the returned products have been received, ARTICORK, will verify their condition and , if applicable, will authorize the return. In Case the return is authorized ARTICORK will credit the price of the product to the payment method used by the User within 14 calendar days from the authorization. <\/p>\n

Notwithstanding the foregoing , in the event that the User is considered a consumer and\/or user (“Consumer”) , he\/she will have the guarantees provided for by law in accordance with Law 3\/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumer will have the right to withdraw in accordance with the aforementioned Law. For these purpose, the following is reported: <\/p>\n